Official Swatch Store
SHIPPING & RETURN POLICY
ORDER PROCESSING
Orders are processed and shipped within 24 hours of credit card approval. Orders after 12:00 PM Eastern Standard Time on Friday will be shipped on the following business day. Orders placed on weekends and official holidays will be processed and shipped on the following business day.
SHIPPING OPTIONS
The following shipping options are available:
  • Standard Ground (Arrives within 7-10 business days)
  • 2nd Day (Arrives in 2 business days)
  • Overnight (Next business day)

Overnight Delivery:
Orders placed Monday through Thursday by 2:00 PM Eastern Standard Time and Friday by 12 PM Eastern Standard Time will be guaranteed same day shipment. Orders placed after the aforementioned times will be processed the next business day.
SHIPPING COST
Shipping charges vary depending on the package size, weight, destination and shipping method.

Shipping charges can be calculated in the shopping cart before an order is completed. To see your shipping charges before making a purchase, simply add items to your cart and fill out the appropriate fields under the "Estimate Shipping & Tax” section. Afterwards, click the “GET A QUOTE” button and you will be prompted with all the available shipping methods and their cost. You will not be charged for an order until you have submitted your payment information.

SPECIAL NOTE:
  • We do not ship to PO Boxes.
  • Please note we only ship to U.S. addresses (Continental United States and Hawaii.)
SHIPPING ADDRESS DISCLAIMER
Your shipping address is checked by our system for security reasons and to guarantee the best delivery time. Our address verification software package is updated regularly and contains all valid addresses from the United States of America. You will be asked to change your shipping address if this address is not recognized. Should you have any problems with the address validation, please call Customer Service at 1-866-379-2824 or 1-800-879-2824 (From 8 AM to 7 PM EST Monday through Friday.)
STORE.SWATCH.COM RETURN & EXCHANGE POLICY
You may return any unworn, undamaged merchandise purchased online from store.swatch.com within 30 days (no exceptions) of delivery for a full refund or exchange of the purchase price by mail. Merchandise purchased online may also be returned for an EXCHANGE at any Swatch corporate retail store. If returned by mail, you will need to pay for return shipping, but Swatch will ship any exchanged item free of charge. Shipping & handling fees are non-refundable, except for defective or wrongly shipped items. Items purchased at a Swatch corporate retail store cannot be returned or exchanged to our online service center.

Items must be returned in their original packaging, including accessories, extra links, and anything else that came with the item.

Batteries, straps (plastic, leather, or metal) and reduced priced items (reduced retail price, special promotions, sales etc) are considered 'Final Sale.' Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.
HOW TO MAKE A RETURN/EXCHANGE
All return documents (packing slip/return labels) are on the outside of the box in a plastic sleeve.

Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.

There are two ways to make a return/exchange: By mail or at a Swatch corporate retail store.

Return/Exchange by mail
To return an item by mail, please follow the instructions on the back of your packing slip. Indicate a reason code and quantity for each item returned and note any reorder instructions. Carefully package the merchandise to prevent damage and enclose the packing slip in the shipping carton. Affix the return label provided (on the back of the packing slip) onto the outside of the package and ship us the merchandise. You will need to pay for return shipping. We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. We are not responsible for lost, stolen, broken, or damaged items during the return process. All refunds will be issued in the form of original payment.

Return Your Package To:
The Swatch Group (U.S.), Inc.
55 Metro Way, Suite 1
Secaucus, NJ 07094

Return/Exchange to any Swatch corporate retail store
Please bring the packing slip and the merchandise in its original packaging to any Swatch corporate retail store and a store representative will assist you. Swatch corporate retail stores can only accept returns for EXCHANGES.

To find a Swatch corporate retail store, please visit our store locator.
DEFECTIVE OR WRONG MERCHANDISE
If your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it.

Please contact Customer Service at 1-866-379-2824 or 1-800-879-2824 (From 8 AM to 7 PM EST Monday through Friday) within 72 hours from the date of delivery, and at our discretion, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. Items damaged due to customer abuse or negligence will not be accepted.

You will not be charged any additional shipping fees for replacement items.
HOLIDAY ONLINE RETURN POLICY
The holiday return policy does not include returns for sale merchandise. The 30 day return policy will be extended to January 31st of the following year for online purchases made between December 1st and December 31st.