- Standard Ground (Arrives within 7-10 business days)
- 2nd Day (Arrives in 2 business days)
- Overnight (Next business day)
Orders placed Monday through Thursday by 2:00 PM Eastern Standard Time and Friday by 12 PM Eastern Standard Time will be guaranteed same day shipment. Orders placed after the aforementioned times will be processed the next business day.
Shipping charges can be calculated in the shopping cart before an order is completed. To see your shipping charges before making a purchase, simply add items to your cart and fill out the appropriate fields under the "Estimate Shipping & Tax” section. Afterwards, click the “GET A QUOTE” button and you will be prompted with all the available shipping methods and their cost. You will not be charged for an order until you have submitted your payment information.
- We do not ship to PO Boxes.
- Please note we only ship to U.S. addresses (Continental United States and Hawaii.)
Items must be returned in their original packaging, including accessories, extra links, and anything else that came with the item.
Batteries, straps (plastic, leather, or metal) and reduced priced items (reduced retail price, special promotions, sales etc) are considered 'Final Sale.' Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.
Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.
There are two ways to make a return/exchange: By mail or at a Swatch corporate retail store.
Return/Exchange by mail
To return an item by mail, please follow the instructions on the back of your packing slip. Indicate a reason code and quantity for each item returned and note any reorder instructions. Carefully package the merchandise to prevent damage and enclose the packing slip in the shipping carton. Affix the return label provided (on the back of the packing slip) onto the outside of the package and ship us the merchandise. You will need to pay for return shipping. We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. We are not responsible for lost, stolen, broken, or damaged items during the return process. All refunds will be issued in the form of original payment.
Return Your Package To:
The Swatch Group (U.S.), Inc.
55 Metro Way, Suite 1
Secaucus, NJ 07094
Return/Exchange to any Swatch corporate retail store
Please bring the packing slip and the merchandise in its original packaging to any Swatch corporate retail store and a store representative will assist you. Swatch corporate retail stores can only accept returns for EXCHANGES.
To find a Swatch corporate retail store, please visit our store locator.
Please contact Customer Service at 1-866-379-2824 or 1-800-879-2824 (From 8 AM to 7 PM EST Monday through Friday) within 72 hours from the date of delivery, and at our discretion, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. Items damaged due to customer abuse or negligence will not be accepted.
You will not be charged any additional shipping fees for replacement items.